TERMS

GENERAL TERMS & CONDITIONS

  • Classes and Teachers are subject to change
  • All Classes must be prepaid
  • All sales are final
  • Everyone is welcome, please be kind

BOOKING

Sessions are booked on a first-come first-served basis.

Teachers occasionally change at short notice; no refunds or exchanges will be given if there is a cover teacher, and the 24-hour cancellation rule still applies.

CANCELLATION POLICY

Early Cancellations
(before 24 hours) – If you cancel your booking online 24 hours before the class starts, you will receive full credit back to your account.
Late Cancellations
(within 24 hours) – Please kindly note that any bookings within 24 hours is non-transferable and non-refundable. Unfortunately we can’t facilitate make-ups.

WAITING LISTS

If you join the waitlist, you will be notified via email or text if you have been added to the class (please ensure you have not opted out of receiving email or text notifications). Should you not be successful, the credit will remain on your account for you to use for another class of the same value. Please note you can remove yourself at ANY TIME (up to 15 mins before class) without losing your credit. Please do this in “My Account” section. If you do not remove yourself and you are given a space on the class, the Cancellation Policy applies.

PHYSICAL ACTIVITY

You are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. We reserve the right to refuse participation of anyone it considers may be endangered by taking part.

Please note, you are required to follow the instructions of the instructor at all times. 

It is the participant’s responsibility to ensure that he is capable of undergoing a routine of exercises provided by any programme which he follows or class which he attends. Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any session if in any doubt.

PROPERTY

PL Health Hub accepts no liability for loss or damage to property of persons or for injury to persons on the premises or outside the Pilates Lounge except insofar as such loss, damage or injury is by law incapable of exclusion.

Personal belongings are brought onto the premises at the your own risk and the PL Health Hub does not accept liability for any loss or damage to such items.

Any marketing, educational or other materials of this nature whatsoever produced by the PL Health Hub and which are made available to you will at all times remain the property of the PL Health Hub and will be subject to copyright.

EVENTS & RETREATS

Please note all deposits for events such as Retreats and Christmas Parties are non-refundable.